AI Data Annotator

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.

If you’re excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We’ve grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We are seeking a dedicated Data Annotator to join our Machine Learning team on a 3-month contract with the possibility of an extension. In this role, you will play a crucial part in the evolution of our machine learning tools and customer service chatbot.

What you’ll do

• Engage in the detailed analysis and annotation of customer service datasets to produce high-quality data that serves as the foundation for model evaluation and training
• Collaborate with the Machine Learning team to enhance our AI models and transcription tools
• Independently ensure the precision and quality of annotated data with an unwavering commitment to detail

What you’ll bring

• Strong proficiency in English, with exceptional skills in transcription, annotation, and summarization. Speaking more than one language is a plus
• The ability to discern and document linguistic nuances in short audio samples
• A zeal for understanding and participating in AI-driven transcription processes
• The capacity to work diligently and efficiently in a remote and dynamic environment