AI Engineer

Workstream is a mission-driven company that believes in building premium, modern software solutions for local businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they’ve been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and retain qualified workers.

Our customers include leading brands from multiple sectors, including Burger King, Carl’s Jr./Hardee’s, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

This is a rare opportunity for an ambitious AI engineer who wants to build real-world AI products. You will lead a team to build production-quality text/voice-based chatbots for the largest brands in the world. You will be the founding AI/algorithm engineer for the company. You will also get opportunities to prove your leadership skills and to build your team when we grow.

Day in the Life:

You will be responsible for building and improving our AI to drive business outcomes. In your day-to-day life, you will do two types of jobs:

• Build AI Products from Scratch (0-1):
• Work with the Product Manager to understand customers’ pain points and create user stories for the chatbot
• Quickly build prototypes/demos to get feedback from customers
• Improve AI to drive Business outcome (1-100):
• Work with software engineers etc to turn chatbot into a software product
• Iteratively improve model/generation/retrieval/conversation quality by creating metrics, building data flywheel and creating benchmarks, training models, monitoring performances, etc.
• Be the go-to person and bar-raiser for the domain of algorithm/AI/ML engineering

Who You Are:

• Strong problem solver
• Expertise in
• AI engineering, like LLM, closed-domain QA/dialogue system, RAG, Information retrieval, knowledge base, and other speech/text/NLP-related fields
• prototyping AI applications with hands-on muscles (0-1)
• systematically tweaking a production system to perform better to business goals (1-100)
• (preferred) In addition to expertise, have a proven track for the above expertise
• Strong communication and project management skills, able to lead and collaborate with cross-functional roles in English and Chinese
• Like the startup culture: scrappily resourceful and have strong ownership
• Ideally based in Shanghai or Chengdu, CN

What We Offer:

• A mission-driven team dedicated to empowering deskless workers and local businesses
• Join a Series B startup early, to learn fast
• Work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage
• Unlimited PTO
• Remote/WFH schedule

Additional Information:

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.