AI Technical Program Manager

You are a Technical Program Manager with a clear understanding of the challenges of AI and SaaS solutions. You have demonstrated success translating business needs into technical deliverables, (re)engineering processes to improve efficiency, and excelled as a servant leader enabling engineering teams deliver high quality AI solutions. You have experience working and implementing AI, ML and LLM products and programs. if you checked all the boxes, we’d love to speak with you!

Position Overview:

Vertex Inc. is rapidly scaling its portfolio of Tax SaaS solutions. These solutions must deliver enterprise-grade performance, reliability, and integration while leveraging consumer internet economies of scale in the cloud. To achieve this, we are continuing to build a strong TPM Organization to manage dependencies, risks and releases across multiple teams and initiatives. In doing so, this role will lead Value Streams or cross-cutting programs to meet, or exceed, customer expectations regarding AI solutions.

Role Responsibilities:

Scope:

• Develop, maintain, and scale effective Technical Program Management best practices ensuring Vertex Inc. meets or exceeds AI Objectives.
• Evangelize and act as Change Agent for AI.
• Work with all key cross functional teams including, but not limited to, Engineering, Product Management, and Business teams to convey the AI vision and contribute to alignment of programs and processes within different organizations and cross functional organizations (this could shape up as Value Stream, ART or Program).
• Works independently under limited supervision.

Excellence:

• Identify opportunities to innovate through AI.
• Work with key stakeholders and leadership on process issues to address deficiencies impacting organization effectiveness.

Communication & Influence:

• Work with the Value Stream or Program stakeholders to fully scope requirements.
• Work to influence parties within and outside of the job function at an operational level regarding policies, practices, and procedures.
• Develop KPIs and metrics and report progress against it.
• Drive risk to mitigation.

Basic Qualifications:

• Ability to demonstrate and articulate TPM and AI fundamentals and experience in technical specialties, methodologies, and processes.
• Proven leadership in identifying and influencing the business to employ specific Security Frameworks and best‐in‐class processes.
• Experience in Agile methodologies (e.g., SAFe, Scrum, XP, Lean).
• Working experience with AI research and productization.
• Working experience with Cloud Technologies – AWS, GCP, OCI or Azure.
• Requires advanced knowledge of AI area obtained through advanced education and/or extensive working experience. Must have practical knowledge of program management.

Preferred Qualification:

• Certified SAFe Agilist
• AI Certified Practitioner or similar
• AWS, GCP, OCI or Azure Certified Practitioner
• Prior experience as software engineer, AI SME or related.

EDUCATION AND TRAINING:

• Five (5) plus years of experience in related field
• Bachelor’s Degree is highly desired or equivalent combination of education and/or experience

Other Qualifications:

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity – Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency – Adopt an agile mentality – frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose – Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision – Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome – Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.