Product Manager- AI & ML

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What We’re Looking For:

SurveyMonkey’s mission is to power the curious so they can shape what’s next. For brave and ambitious teams, organizations, and communities, SurveyMonkey helps turn insights into action, empowering you to grow, innovate, and change what’s possible. In this role, your work will have a direct impact on SurveyMonkey’s mission and our users. In this role, you will report to our Director of Product in the AI/ML and Analyze team. You will play a vital role across our product organization, coordinating with other product line PMs and cross-functional stakeholders in Machine Learning, Product, Engineering, Design, Growth, Sales, and Product Marketing. You will bring domain expertise in AI and ML, and develop a deep understanding of user problems to identify opportunities where AI/ML can help. The Machine Learning charter is pivotal to the future growth of SurveyMonkey and its position in the market vs other leading competitors.

What You’ll Be Working On:

• Develop ML product and ML platform roadmap and requirements working with cross-functional teams to execute by planning and managing expectations with stakeholders across the company
• Work closely with other product managers to ship ML capabilities across the users’ survey journey.
• Work closely with engineering (data science and machine learning platform) to execute on the product roadmap
• Analyze data and other feedback sources to refine product delivery iteratively
• Work closely with our UX design and research teams to deeply understand our persona across various segments to drive the launch of various ML capabilities
• Stay current with the latest advancements in AI/ML and assess their potential application within SurveyMonkey.

We’d love to hear from people with:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
• 5+ years of product management experience, with a focus on AI/ML products
• 2+ years delivering NLP based product features
• Strong understanding of AI and ML technologies and their applications.
• Proven ability to lead cross-functional teams and manage complex projects.
• Excellent analytical and problem-solving skills.
• Strong communication and presentation skills.
• Experience working in an agile development environment.
• Passion for leveraging AI and ML to solve real-world problems and improve user experiences.

Why SurveyMonkey? We’re glad you asked:

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.