Solutions Architect – Applied AI Engineering

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/services, workflow/process automation or customization/enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals.

Job Description:

We are seeking a skilled Solutions Architect to design and oversee the implementation of tailored solutions on our AgentOS platform. In this role, you will bridge the gap between business requirements and technical solutions, leveraging your expertise to create scalable, robust and high-performing applications. You will work closely with engineering teams, product managers, and customer stakeholders to ensure that our solutions meet customers needs and drive business success.

Key Responsibilities:

• Develop comprehensive technical solutions that align with customer requirements and business goals. Design architecture for scalable applications and integrations with our AgentOS platform.
• Collaborate with customers and internal stakeholders to understand their needs, providing expert advice on solution feasibility and technical implementation.
• Lead the technical design and architecture for customer projects, ensuring solutions are robust, scalable, and aligned with industry best practices.
• Oversee the integration of our solutions with customer systems and third-party services, ensuring seamless functionality and performance.
• Create and maintain detailed architectural documents, including solution designs, system flow diagrams, and technical specifications.
• Work closely with engineering teams to ensure that solutions are implemented according to design, and provide guidance throughout the development lifecycle.
• Stay current with emerging technologies and industry trends, incorporating relevant advancements into our solutions to enhance functionality and competitiveness.
• Assist the pre-sales and partner teams in scoping and defining technical requirements for new opportunities, and provide input on solution feasibility and estimated effort.
• Ensure that all solutions meet quality standards and adhere to security, compliance, and performance requirements.

Qualifications:

• 8+ years of experience in a solutions architecture or similar role, with a strong background in designing and implementing complex, scalable solutions.
• Proficiency in Gen AI and cloud technologies, and integration patterns. Hands-on experience with TypeScript, JavaScript, Python, and relevant frameworks.
• Strong problem-solving skills with the ability to analyze and address technical challenges effectively.
• Excellent interpersonal and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders and customers.
• Experience with project management methodologies and tools, with the ability to manage multiple projects and deliverables simultaneously.
• Proven track record of delivering customer-focused solutions and providing exceptional customer service.
• Experience in SaaS, enterprise software, or platform-centric environments.
• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree or certifications in relevant technologies or architecture frameworks is a plus.

Culture:

The foundation of DevRev is its culture — our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!