Technical Solutions Consultant

What you’ll do:

• Collaborate with clients to gather technical requirements, understand the underlying business data processes, identify technical challenges and develop solutions to address those.
• Configure and customise the Store Intelligence platform to meet client-specific needs and objectives. Working with the product/technical teams to translate the customer business needs into product design and development specifications
• Lead technical implementation projects from inception to completion, ensuring on-time delivery and adherence to project scope and budget.
• Provide technical expertise and guidance to clients and internal teams throughout the implementation process.
• Conduct system integration and testing to ensure smooth interoperability with client systems and third-party applications.
• Evaluate system performance and monitoring related system index to ensure solution stability. Troubleshoot technical issues and provide timely resolution to ensure minimal disruption to client operations.
• Deliver comprehensive training sessions and documentation to empower clients to effectively utilise and maximise the value of our solutions.
• Act as a trusted advisor to clients, offering insights and best practices for leveraging AI-powered technologies to drive business outcomes.
• Collaborate with cross-functional teams including product development, sales, and customer success to drive continuous improvement and innovation.

What you’ll bring:

• Proven experience in a similar role within the retail industry, preferably with exposure to AI projects or other technology implementations.
• Strong proficiency in configuring and customising SaaS and other enterprise software solutions.
• Deep understanding of retail operations and processes, particularly in-store operations, and customer experience management.
• Experience with AI and machine learning technologies is highly desirable.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously and prioritise tasks in a fast-paced environment.
• Willingness to travel extensively (up to 75% of the time) to client sites regionally and internationally.
• Fluent in English; proficiency in another European language is a plus.

What we offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Access to the latest technologies and tools.
• A chance to make a tangible impact on cutting-edge industrial AI solutions.
• Home based role with travel to UK/European based clients.

About Us:

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.