Data Annotation Specialist – ML

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages – with the least amount of effort.

Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

As a Data Annotation Specialist on our Machine Learning team, you will be responsible for building the datasets that power the data science solutions that are integrated into Ada’s product. You will work closely with ML Scientists to understand the purpose and nuances of the models we build that help us deliver impactful experiences for millions of customers.

We’re looking for someone who is curious to learn about, and motivated to be a part of building a world class AI Agent CX platform. You will be expected to demonstrate a high degree of initiative and an ability to collaborate with teammates to achieve shared goals. Along with a core expectation of delivering annotated data, you will be given the opportunity to help us hone our data annotation processes in order to meet the needs of a growing Machine Learning team.

About You:

• Motivated to complete tasks with a high degree of attention to detail and efficiency
• Spanish native speaker with strong written and verbal communication skills in English.
• Proficient computer skills and familiarity with programs such as Excel, GSheets
• Highly organized

Outcomes:

• Collect, validate and prepare Data to support model training and other ML/AI development processes
• Consistently deliver high quality annotated data
• Become an owner of Ada’s data annotation processes and help to scale them
• Refine the annotation tasks and guidelines based on the experience acquired through the inspection of large amounts of data
• Create clear and concise documentation to document progress and processes

Nice to have:

• Proficiency in other languages
• Interested in human language
• Interested in technology

Benefits:

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks:

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is $84,625 to $102,268 CAD. Actual pay will be determined based on several factors, such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

About Us:

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we’ll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.