AI Presales Engineer

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com , Essilor, Solocal, Air Liquide, Caterpillar, Younited Credit, Qonto, Papernest…

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

About You:

To support the company’s growth, Diabolocom is looking for new talent to join the Presales team, at the very core of our selling process. This position is open to engineering graduates, offering a unique opportunity for individuals with a technical background to contribute to our expanding team.

At Diabolocom, You Will:

• Understand/discover prospect business challenges and define the most appropriate solution to bring value based on AI and contact center solution abilities
• Work closely alongside an experienced sales team
• Actively participate in the sales process, working on both the written and oral responses to RFQs
• Prepare and deliver presentations of the solution to strategic accounts
• Support the sales team on the main technical aspects of the solution, as well as our integration into the clients’ software platform and their telecom infrastructure
• Bring market intelligence back to the product team for future optimization of our solution
• Build AI customer journeys for demos

What We Are Looking For:

• Engineering School Degree
• 3+ years’ Presales experience in a web/telecom environment
• Excellent oral and written communication in French and English, and ability to summarize
• Strong interpersonal skills

What’s In It For You:

• Frequent interactions with C-level within large corporations
• Multicultural environment with teams in 5 countries across Europe (and expanding)
• Pivotal stage in our development with a significant acceleration of our growth
• Opportunities to learn and progress quickly
• Great work atmosphere and regular company events, barbecues, team buildings…

Recruitment Process:

• Visio or call with a Talent Acquisition Manager
• Visio with Issam, our Head of Presales
• On-site interview with Giorgia, Chief of Sales and Marketing Officer, and Frederic, our CEO and the Sales team (to meet your future colleagues 🙂

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.