Conversational AI developer

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become “digitally unbeatable” and the most and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.

An international team of business experts and engineers who live and breathe an agile way of working, we are seeking to improve and change the way you do insurance. Driven by a customer-oriented approach and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch. So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.

Job Purpose:

You will be part of the Conversational AI (C.AI) team at Allianz Direct and you will support the transformation of our customer service through developing and maintaining our Voice- and ChatBot “Elisa”. With a clear focus on optimization potential, you drive the customer experience in conversational design and NLU models.

Key responsibilities:

• Work in cross-functional scrum teams to develop Conversational AI flows
• Identification of requirements and development of a product vision for our P&C insurance services
• Alignment with multiple development teams working for multiple countries
• Improve quality and strive for continuous innovation with regards to products and technology stack
• Opportunity for further development and collaboration with great colleagues

Qualifications/Key skills:

• Proven development skills and work experience (at least 2 years+) Java Script, (Python would be a plus)
• You are highly familiar with agile IT project methodologies (Scrum) preferably in an international context
• Experience in the area of Conversational AI – ideally with Cognigy
• Optional: Knowledge in (agile) development and AI / generative AI
• Optional: Knowledge of choosing, training and deploying operative Generative AI models
• Ideally you are also familiar with event-driven architecture concepts (event driven design, Kafka)
• You enjoy what you do and you like to think outside the box
• Advanced English skills (German, Spanish, Italian, Dutch, French is desirable)

Additional Information:

We offer: Career development programs, Workwell@Allianz, Flexible working arrangements Please submit your applications only via our online tool.

44774 | IT & Tech Engineering | Professional | n.a. | Allianz Direct | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let’s care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.