Head of Data & AI Governance

We’re looking for a Head of Data & AI Governance to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian’s love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.

We’re empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It’s an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.

What you’ll deliver with us:

The Head of Data and AI Governance is a strategic leadership, responsible for implementing and owning an enterprise-wide data and AI governance framework. This framework is vital to ensuring ethical, compliant, and effective utilisation of data and AI technology to drive business value. You will lead operation teams responsible for different components of the framework, from data quality to knowledge management and AI assurance. Reporting directly into the General Manager of Data & AI Services you’ll work closely with our Chief Risk Officer, Chief Information Security Officer and other senior leaders on policy and strategy development.

You’ll also:

• Lead the implementation of a world-class data and AI governance framework, incorporating global best practice to govern the ethical, legal, and effective use of data and AI.
• Oversee the implementation of a robust data stewardship and quality program, ensuring the organisation’s data remains accurate, timely, accessible, and secure.
• Direct the continuous refinement of the organisation’s data governance framework to ensure alignment with strategic goals, focusing on critical areas such as data quality, privacy, security, and AI ethics.
• Manage the integration of policy into AI projects and data management practices, working closely with relevant reams to ensure adoption and compliance.
• Conduct high-level Data and AI Governance Forums and Working Groups enabling cross-functional leadership to align on governance objectives and policies.
• Keep abreast of technological advancements and ethical AI considerations, adapting governance framework to meet evolving standards.
• Provide regular briefings to senior management and the board on our progress integrating data and AI governance across Australia Post.

About you:

You are a strong leader that exemplifies Australia Post’s core values of Trust, Inclusivity, Empowerment and Safety. This includes ensuring your team has the skills and experience to execute their jobs effectively. You will have organisational recruitment and performance management experience. Leaning on your outstanding communication skills you will champion a culture of ethical AI use and data literacy, developing comprehensive training programs to improve organisation-wide understanding.

You’ll also need

• Extensive experience in a senior data governance role, with demonstrated expertise in managing initiatives related to data quality, AI ethics, and compliance with global data protection regulations.
• Outstanding stakeholder management and communication skills, with the ability to explain complex governance concepts to senior management and a diverse stakeholder audience.
• Strong understanding of international data protection laws (e.g. GDPR) and experience leading compliance-related initiatives.
• Continuously developing understanding of the ethical issues surrounding data analytics, AI, and automated decision-making.
• Proven background in crafting and executing data and AI-related educational initiatives.
• Understanding of the unique position of Australia Post within our industry and the modernisation we are undergoing.

How we’ll deliver for you:

• Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together:

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

One last thing:

Research shows that women and people of colour are less likely to apply for roles if they don’t meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We’re passionate about building a diverse and inclusive team, and love hearing from people like you.