Program Manager, AI Operations

We are looking for a Program Manager to join our AI Operations. This is a critical role for our AI initiatives: obtaining high quality annotations for our AI researchers. You will be working closely with our founders, AI researchers, engineers, and AI operators.

What you’ll be doing?

  • Operational Strategy and Leadership: Establish the AI operations infrastructure, develop strategic processes, and lead a team dedicated to data labeling and quality control.
  • Collaboration with Product Teams: Work closely with engineering and technical teams to refine tools and technologies, ensuring they meet operational needs and quality targets.
  • Process Optimization and Management: Implement best practices and continuous improvement strategies to enhance efficiency and accuracy in data annotation.
  • Hands-On Operational Involvement: Regularly engage in data labeling tasks to maintain a deep understanding of operational challenges and lead improvements firsthand.
  • Analytics and Decision Making: Utilize analytics to assess operational performance, identify areas for improvement, and make data-driven decisions to optimize processes.
  • Executive Communication: Maintain effective communication with all stakeholders, providing clear, concise updates on AI operations and strategic developments.

At Reforged Labs, you will be part of a small, tight-knit, and highly effective team. We are fast, action-biased, and expect all teammates to be self-starters with a spirit for entrepreneurship.


An ideal candidate for the Program Manager – AI Operations position hinges on the below qualifications:

  • Fluency in English and Vietnamese (written and spoken)
  • Strong leadership skills with the ability to lead without authority
  • Strong interpersonal, verbal and written communication skills
  • Excellent analytical and problem-solving abilities.
  • Adaptable and proactive in learning new skills and technologies.

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