Senior Solution Consultant

Founded in 2018, Leena AI is an AI work assistant designed for modern enterprises. It is equipped with Leena AI’s proprietary large language model, WorkLM, which empowers employees with a versatile toolset to accomplish tasks with exceptional precision and speed, unlocking unprecedented levels of productivity and efficiency.

Role and Responsibilities:

The Senior Solution Consultant will be responsible for:

Architect and conceptualize the solution from initiation to completion meeting client requirements
Understand full tech architecture of the virtual assistants, suggest improvements / changes as and when required. Lead, Plan & Gather Business Requirements for the required solution.
Mentor other solution consultants in the team on process, people and technology aspects as necessary
Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations
Work with customer and their integration partners to ensure the product is well integrated
Develop flowcharts, layouts and documentation to identify requirements and solutions
Ensure clients change requests are addressed effectively in a timely manner
Provide resolutions to tech support issues within the defined SLAs
Identify issues by looking at debug logs from various internal and external sources

Requirements:

The ideal candidate should have:

6-10 years of experience
Well-versed with the working of API Testing tools like Postman, SOAP UI etc.
Good presentation and documentation skills, hands-on knowledge on report making
Thorough knowledge of REST/SOAP/OData APIs
Coding / scripting experience with NodeJs / similar framework
Experience with databases (preferably NoSQL databases such as MongoDB)
Experience using spreadsheet software such as Google Sheets / Excel etc.
Team mentoring experience

Good to have:

Experience integrating with 3rd party APIs for product development is a plus
Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc
Knowledge of fundamentals of Natural Language processing is a plus
Experience with data analysis techniques and data analysis software such as Power BI, Tableau, Grafana etc

Soft skills required:

Good interpersonal communication skills (Preferably English). Ability to interface with clients and articulate the solutions in simple & clear language
Out-of-the-box thinking
Analytical mindset
Team leadership

Perks and Benefits: