Conversational Experience Architect
You will play a pivotal role in shaping the collaboration between humans and machines, leading the charge toward a digital-human hybrid future with Conversational AI. With their industry-leading AI solutions, we empower companies worldwide to foster deeper human connections with their customers, employees, suppliers, and partners. Your mission will be to train their Conversational AI to be a digital employee, unleashing human creativity and delivering unparalleled business value.
Responsibilities:
- Map out the conversational interaction between users, our Conversational AI, and back-end systems and APIs.
- Collaborate with high-profile clients across industries to understand business processes and customer pain points, providing guidance and recommendations.
- Facilitate and lead discovery sessions and interviews with clients to uncover insights and opportunities.
- Review client chat logs, transcripts, recordings, and research to enhance implementations.
- Develop conversational copy, crafting dialogue that humanizes Conversational AI interactions.
- Assist in training various aspects of Conversational AI to improve natural language understanding.
- Work closely with cognitive engineers to refine conversation flow and suggest process enhancements.
- Drive continual process improvement, measurement, and benchmarking, with the aim of scaling solutions across industries.
- Apply and maintain consistency in content standards and best practices.
Qualifications:
- 4-7 years of experience in user experience or digital content roles.
- Demonstrated success in delivering user flows, storyboards, or content strategy.
- Experience with new and emerging technologies such as AI, IoT, and VR.
- Proven track record of working directly with clients and senior leaders.
- Exceptional communication and presentation skills.
- Ability to manage multiple tasks and competing priorities within tight deadlines.
- Strong writing or editorial experience.
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