Managed Solutions Data Analyst

IntelePeer Cloud Communications helps customers communicate better, faster and smarter, through its Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone. Powering automation through AI and analytics, IntelePeer provides industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.

What we are looking for:

We are seeking a skilled Data Analyst to join our dynamic team. The ideal candidate will play a critical role in analyzing customer interaction records and logs to derive valuable insights for application performance improvement. Your responsibilities will include managing adherence to both client and internal application metrics, and driving continuous improvement activities for our clients.

Key responsibilities:

• Review and analyze customer interaction records and logs to produce meaningful application performance metrics.
• Ensure compliance with client and internal application business case metrics.
• Lead continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations.
• Develop and interpret weekly performance scorecards and contribute to quarterly business reviews, focusing on proactive activities and trend analysis.
• Identify potential areas for application performance enhancement.
• Strategize to improve self-service rates and ID & Authentication rates.
• Be accountable for continuous process improvement, adding significant value to our applications.
• Utilize various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues.
• Create and maintain documentation related to analytics processes and decision-making.

Qualifications:

• Strong background in data analysis, with proven experience in reviewing data and formulating recommendations.
• Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI.
• Excellent analytical skills with attention to detail.
• Strong problem-solving abilities and a results-driven mindset.
• Excellent communication and presentation skills.
• Bachelor’s degree in Data Analytics, Statistics, Computer Science, or a related field.

Why you’ll love it here:

• Unlimited Paid Time Off
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance, voluntary short-term and voluntary long-term disability
• Health & Flexible Savings Accounts
• Cellphone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)

Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.