Senior Solution Engineer

Embark on an exciting journey as a (Senior) Solution Engineer (f/m/d)* at Parloa, where you’ll play a pivotal role in providing technical expertise to our valued customers. As a key member of our dedicated Solutions Engineering team, you’ll act as a bridge between engineering, customer success, and sales, contributing significantly to the triumph of the Parloa platform and customer projects.

In This Role You Will:

• Collaborate closely with customers and their technical teams to co-create innovative technical solutions.
• Offer expert consultation on diverse technical topics, including conversational AI, integrations, and voice bot logic.
• Engineer cutting-edge serverless web services using TypeScript and leverage Microsoft Azure’s cloud systems to enhance our product.
• Utilize your JavaScript skills to implement customized voice bot logic, supporting the customer success team and their clients.
• Contribute to data analytics, providing clear insights and reports into customers’ voice bots using Python, SQL, Kibana, PowerBI.
• Actively seek opportunities to enhance our product and contribute valuable insights to the product team.

Our Tech Stack:

TypeScript, Microsoft Azure Cloud (e.g. Azure Function Apps, Azure Cosmos DB), JavaScript, Python, PowerBI/Kibana

What You Bring To The Table:

• 2+ years of experience in customer-facing (post-sales) solutions engineering/architecting or software development. Ideally in a B2B context.
• Keen interest in customer communication, digital voice assistants and other innovations, chatbots, and (Conversational) AI.
• Strong communication skills and the ability to “translate” between a technical and non-technical audience.
• Strong, diverse technical skills and a good understanding of Javascript (Typescript is a bonus) and cloud computing
• Knowledge of or eagerness to learn about SIP and VoIP-telephony related topics.
• Experience with or good knowledge of REST-API services and constructing REST requests.
• Ability to take ownership of a task from inception to completion; independent learner.
• Fluent (C1 or above) communication skills in German and English.

Bonus points if you also bring the following to the table:

• Basic knowledge of conversational AI and NLU-related ML
• Containerization (Docker) and Kubernetes experience

WHAT’S IN IT FOR YOU?

• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Join a diverse team of 20+ nationalities with flat hierarchies and a collaborative company culture.
• Enjoy the flexibility of a hybrid work environment, blending remote work with valuable in-office connections.
• Competitive compensation and equity package.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your Recruiting Process At Parloa:

Recruiter video call → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

Why Parloa?

Join Parloa in revolutionizing customer communication with Artificial Intelligence! We’re a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we’re committed to achieving this by having people and AI join forces.

We were founded in 2017 in Berlin, and since then we’ve become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We’re committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

By joining Parloa, you’ll have the opportunity to be part of a dynamic and innovative team that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.