AI Community and Operations

WEX, Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions.

It’s a really exciting time to be part of the WEX Digital Team – we’re growing our strategy, product, and portfolio teams in order to build the Artificial Intelligence (AI) and digital platforms of the future. You’ll be in the thick of the action, helping advance our commercial, product, and tech AI strategy to efficiently drive growth and deliver products that delight our consumers. We are looking for an AI enthusiast who is excited by the challenge of transforming our organization. This role will spearhead strategy definition and resulting coordination of internal and external AI communications, change management, and general operations across our core, matrixed AI team. You will play a pivotal role leading and nurturing our AI Community of Practice, AI Change Champions, and coordinating with our AI subject matter experts and PMO to tell the story of our AI accomplishments, both internally and externally.

The ideal candidate combines technical expertise with a passion for crafting compelling narratives that highlight our achievements, inspire our employees, and engage external audiences. Crucial to success is the ability to communicate effectively with and engage a range of stakeholders, from technical teams to commercial teams to senior leadership, helping facilitate knowledge sharing, fostering collaboration, and representing our accomplishments to diverse audiences.

We expect candidates to have an understanding of AI technologies and their practical applications, but recognize that the technologies are constantly evolving. Dynamic leadership and continuous learning is paramount and you should have a willingness to roll-up your sleeves and approach problems with a “can-do” attitude. Consider applying for this role if you do well in startup and/or growth environments, but want the scale/reach of a large, established public company.

About The Role:

As a core member of our cross-functional, matrixed AI-team, you will report to the newly created VP of AI Strategy & Implementation as part of the Digital organization. Your expertise and partnership across the organization will be crucial to delivering on our AI ambitions. Success in this role involves strong leadership and communication skills, exceptional organization and change management prowess, and a zeal for creating compelling stories.

Communications Strategy and Operations:

• Deeply understand AI strategy, priorities and initiatives to inform content and communications strategy, laddering to WEX’s overall communications strategy and messaging
• Develop a storytelling strategy that aligns with the company’s brand voice and strategic goals, including developing engaging stories, vignettes, and case studies that showcase WEX’s AI achievements
• Produce a variety of content formats, including written articles, video scripts, and presentation materials, often in coordination with external and internal communications teams
• Partner with Marketing team and relevant senior leaders on keynote talking points and breakout forum presentation content for all AI-relevant WEX-sponsored events, including our annual Sales Conference (Ignite) and Customer Conference (SPARK)
• Collaborate with the marketing and PR teams to adapt stories for external audiences, including press releases, social media, and industry publications
• Create presentations for external events where CEO, Chief Digital Officer or equivalent leadership presents on AI
• Build and maintain a content calendar that aligns with internal, external communications teams as well as Marketing with key AI-relevant company milestones, product launches, and industry events
• Help facilitate seamless communication and collaboration across the Executive Leadership Team (ELT) and key stakeholders to foster a unified approach to AI by organizing and preparing content for internal meetings and strategic discussions to ensure all parties are informed and aligned with AI strategies.
• Partner across core AI team to lead coordination and creation of quarterly AI board slides, ensuring all pieces fit together to highlight key initiatives and outcomes to support strategic discussions and decisions.

AI Community Management:

• Develop enterprise-wise strategy to encourage collaboration and more effectively leverage our AI Community of Practice (CoP) and AI Change Champions for continuous learning across WEX, partnering with AI PMO, Global Talent Development (HR), and our AI Coach & Prompt Engineer, where applicable
• Nurture our in-flight, robust AI Community of Practice (“CoP”) to drive innovation and knowledge sharing. Own agenda for CoP and establish Change Champion forums to facilitate knowledge sharing on key topics
• Partner with AI Tooling Strategy Lead (IT) and IT Communications specialist on communications strategy and plan for new tools

Must Have Qualifications:

• 5+ years of experience in a large, cross-functional company
• Degree in relevant field such as Business, Communications and/or Artificial Intelligence
• Communications Strategist: Strong background and proven experience in communications, change management, and operations at scale
• Enterprise Partner: Ability to work cross-functionally, bridging gaps between technical experts and business and product stakeholders to tell an effective, cohesive story. Excellent leadership and interpersonal skills, with the ability to engage and influence across levels.
• Passion for creating strong networks: Experience in managing communities or networks
• Project Management and Bias for Execution: A history of successful project management, showing the ability to lead initiatives from conception through to implementation and evaluation
• Constant Learner: An endless curiosity and a penchant for thinking about “art of the possible”; excitement and commitment to staying abreast of emerging AI technologies and methodologies
• Ethical Considerations and Risk Management: Knowledge of the ethical considerations in AI use

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.